PT PLN (Persero) has introduced a digital service that allows users to check for PLN power outages and report issues online using the PLN Mobile app. This feature eliminates the need for customers to contact customer service just to find out about the power supply status in their area.
Why Power Outage Information Matters
Access to power outage information is crucial for many people, especially during electricity disruptions in their regions. Being informed in advance enables individuals to adjust their activities and gain certainty regarding the electricity supply around them.
Using PLN Mobile to Check Outages
Customers can check for PLN power outages near their homes through the PLN Mobile app. This functionality allows users to see if there are outages in specific areas, view affected regions, and obtain information about the current state of the electrical network nearby.
According to the official PLN Mobile service, users can access outage information through the “Cek Padam Sekitar Saya” feature available in the Complaint menu. This tool provides a practical solution for those needing quick and accurate information regarding electrical conditions.
Reporting Power Outages via PLN Mobile
In addition to checking for outages, the PLN Mobile app also allows users to report electrical issues occurring at their homes or businesses. This complaint service can be utilized when outages only affect the customer’s location or when there are electrical disruptions that require PLN personnel's attention.
As per the official PLN service information, power outage reports can be submitted through the PLN Mobile app or the PLN 123 Call Center. Once a report is submitted, customers can monitor the status of the issue directly through the app.
Monitoring Your Report
After successfully sending a report, users can track the progress of the resolution and the arrival status of PLN personnel in real-time through the app. This transparency provides reassurance to customers about the follow-up actions on their reports.
If users are unable to access the PLN Mobile app, they can still report power outages via the Live Chat feature on the app or by calling the PLN 123 Call Center. These alternative channels ensure that customers can report issues even if they encounter technical difficulties with the app.
The Importance of Online Complaint Services
The online complaint service is essential, as electrical disruptions can have widespread impacts, including on telecommunications. Previously, power outages affected 20% of XL's network in the Jabodetabek area. PLN has also deployed generators to maintain services in areas impacted by disasters, highlighting the importance of electrical infrastructure readiness.
By utilizing the power outage check and online complaint features, the public can better prepare for electrical disruptions. Accurate information and efficient reporting processes assist customers in taking necessary precautions for both household needs and business operations.
Source: https://telset.id/how-to/cara-cek-pemadaman-listrik-pln-dan-ajukan-pengaduan-online
